Politique de remboursement

Refund Policy:

1. Eligibility:

• Refunds are eligible for products returned within 30 days from the date of shipment.
• To be eligible, items must be unused, in the original packaging, and in the same condition as received.

2. Refund Process:

• Contact our customer service team to initiate the refund process.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refund Methods:

• Refunds will be processed to the original payment method or in store credit.
• Shipping and handling charges are non-refundable.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days for a replacement or refund.

Return Policy:

1. Return Authorization:

• Contact our customer service to obtain a return authorization before shipping any items back.
• Unauthorized returns may not be accepted.

2. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

3. Processing Time:

• Please allow up to 10 business days for us to process your return and issue a refund.

4. Exclusions:

• Some items may not be eligible for return due to hygiene or safety reasons.