Privacy Policies and Refund Policies

 

Privacy Policy:

1. Information Collection:

• We collect personal information such as name, address, email, and payment details to fulfill orders and provide better customer service.
• Information is obtained through website forms, account registration, and order processing.

2. Use of Information:

• Personal information is used for order processing, shipping, and customer support.
• We may use your email address for promotional communications, and you can opt-out at any time.

3. Data Security:

• We employ industry-standard security measures to protect your personal information.
• Your payment details are encrypted and securely processed.

4. Third-Party Disclosure:

• We do not sell, trade, or otherwise transfer your personal information to outside parties.
• Trusted third parties may assist us in providing services, and they are bound by confidentiality agreements.

5. Cookies:

• We use cookies to enhance your shopping experience and track website usage.
• You can choose to disable cookies through your browser settings.

Refund Policy:

1. Eligibility:

• Refunds are eligible for products returned within 30 days from the date of shipment.
• To be eligible, items must be unused, in the original packaging, and in the same condition as received.
• Refunds are available for liquids but returns are not accepted.

2. Refund Process:

• Contact our customer service team to initiate the refund process.
• In some cases, we may ask you to provide photos of the product instead of a return to help us assess the issue faster.
• Once your return or photos are received and inspected, we will notify you of the approval or rejection of your refund.
  

3. Refund Methods:

• Refunds will be processed to the original payment method or in-store credit depending on the original payment method or by choice.
• Shipping and handling charges are non-refundable.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days for a replacement or refund.

Return Policy:

1. Return Authorization:

• Contact our customer service to obtain a return authorization before shipping any items back.
• Unauthorized returns may not be accepted.

2. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

3. Processing Time:

• Please allow up to 10 business days for us to process your return and issue a refund.

4. Exclusions:

• Some items may not be eligible for return due to hygiene or safety reasons.