Privacy Policies and Refund Policies
Privacy Policy:
1. Information Collection:
- We collect personal information such as name, address, email, and payment details to fulfill orders and provide better customer service.
- Information is obtained through website forms, account registration, and order processing.
2. Use of Information:
- Personal information is used for order processing, shipping, and customer support.
- We may use your email address for promotional communications, and you can opt-out at any time.
3. Data Security:
- We employ industry-standard security measures to protect your personal information.
- Your payment details are encrypted and securely processed.
4. Third-Party Disclosure:
- We do not sell, trade, or otherwise transfer your personal information to outside parties.
- Trusted third parties may assist us in providing services, and they are bound by confidentiality agreements.
5. Cookies:
- We use cookies to enhance your shopping experience and track website usage.
- You can choose to disable cookies through your browser settings.
Refund Policy:
1. Eligibility:
- Refunds are eligible for products returned within 30 days from the date of shipment.
- To be eligible, items must be unused, in the original packaging, and in the same condition as received.
- Refunds are available for liquids but returns are not accepted.
2. Refund Process:
- Contact our customer service team to initiate the refund process.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3. Refund Methods:
- Refunds will be processed to the original payment method.
- Shipping and handling charges are non-refundable.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days for a replacement or refund.
Return Policy:
1. Return Authorization:
- Contact our customer service to obtain a return authorization before shipping any items back.
- Unauthorized returns may not be accepted.
2. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
3. Processing Time:
- Please allow up to 10 business days for us to process your return and issue a refund.
4. Exclusions:
- Some items may not be eligible for return due to hygiene or safety reasons.